If you have any trouble logging in or registering with Decorize.com, please contact Customer Service or the webmaster. This site is best viewed at a resolution of 800x600 or greater using Internet Explorer 4.1 or greater, Netscape 6 or greater, or Mozilla 1.0 or greater. Some parts of the site will not work if your browser does not have JavaScript enabled.

Frequently Asked Questions:

• Why do I have to register to view product information and pricing?
       Because Decorize, Inc. sells only to retailers within the home furnishings industry, we do not allow individuals outside the trade to see our pricing.
• Once I've placed my order, how long will I have to wait for my products?
       Because we ship directly from overseas, ship times on orders vary from between 60 to 120 days. Products are shipped directly from the Far East to you. In order to keep our costs down, we do not warehouse product within the United States.
• Who sells Decorize product in my area?
       Decorize, Inc. dealers can be found using our dealer locator. If you would like for a local decorator to order some Decorize product for you, tell them about our site and our products.
• How can I get a User ID and Password for Decorize.com?
       Registration is required for anyone who wants to view our products and pricing. Registration is quick; all you need is an e-mail address, a real address, and three trade references. After registering, your information will be reviewed for approval.
• Once I've registered, how long will it be before I can log on to Decorize.com?
       We try to accept or reject users within 24 to 48 hours of registration. Only retailers and decorators are usually allowed access to the site; we do not allow the general public to see our products and pricing.
• What if one of my items arrives damaged?
       If the damage is visible, note the damage on the delivery driver's paperwork. If you do not find the damage until after you've opened up your item, call us at 877-NOW-DECO and our customer service representatives will work with you to find a solution.

Cancellations-- All orders are subject to acceptance by Decorize, Inc. and may not be cancelled once production has begun. All backorders will be shipped as ready unless cancelled in writing prior to production.

Registration and E-mail Mailing List—You can register with Decorize.com at any time by going to the Register page. After registering, we will e-mail you a confirmation. You will then be able to order from us and receive personalized information when you come to our site.

Forgot Your Password?—If you forgot your password, we can e-mail it to you. Go to our Remember Password page and enter your e-mail address. We will then e-mail you your password. If you cannot remember your e-mail address, or your e-mail address has changed, please call one of our Customer Service Representatives toll-free at 1-877-NOW-DECO (669-3326) and they will assist you.

ShopLock Security and Privacy Policy—At Decorize, Inc., we understand how important it is to keep your privacy. When you place orders or access your account information, all your information is secured using secure socket layer (SSL) software and is encrypted before it is even sent to us. We will use the information we collect about you to process orders and to provide a personalized experience.

Shipping Information—Our prices include freight to a U.S. dock; freight within the U.S. will be invoiced separately. At this time we only ship merchandise to the continental U.S. (we currently do not ship to Alaska, Hawaii, or to other countries). If your business is outside of the continental U.S. please contact customer service, 1-877-NOW-DECO (669-3326), and we will try to accommodate your order.

Items ordered through Decorize, Inc. are shipped via FedEx. FedEx requires a street address. P.O. Boxes, A.P.O. boxes and rural routes are not accepted.

Due to the unique nature of our logistics model, items in an order are shipped to you when they are ready and not as a single, complete shipment. If you need an order shipped as a single shipment, please call customer service at 1-877-NOW-DECO.

Product Returns—Decorize, Inc. guarantees the quality of items sold on our website. If upon receipt of your merchandise you find that some items are damaged, we will gladly exchange it or refund the full purchase price. To coordinate a return, you must call customer service, 1-877-NOW-DECO (669-3326) to let us know what items you are returning and the extent of the damage to them.

Please return all merchandise within 30 days of receipt. Decorize, Inc. will not accept returned items that are not damaged.

Damaged Goods—Decorize, Inc. stands behind the quality of our product. If you should receive a damaged item, please contact Customer Service at 877-NOW-DECO (877-669-3326) within 10 days to report damages.

When signing for freight shipments, please check for freight damages immediately. Inspect freight and document damages that may have occured during transit on the driver's paperwork. Contact Decorize at your earliest convenience to report the freight damage so that Decorize can file a freight claim.

Credit Terms Available—Decorize factors all Net 30 requests through GE Capital Services. To set up an account, please contact Customer Service. Pro forma terms are available. The order will be entered upon receipt of your check or credit card number. (Visa, MasterCard, and Diner's Club are accepted.)

Terms of Acceptance

• Payment terms are net 30 days with approved credit.
• A late charge of 1.5% per month (18% APR) will be charged on past due amounts.
• Order is subject to acceptance by Decorize, Inc. and may not be cancelled once the item is in production.
• All backorders will be shipped as ready unless cancelled in writing prior to production.
• No contracts whether verbal or in writing will be honored except those expressly issued by Decorize, Inc.

Order Information—We only sell to businesses; we do not sell to consumers. For orders made via phone, fax, or independent sales representative, we have a minimum opening order amount of $500 and a minimum repeat order amount of $250. Orders placed through our web site have a minimum amount of $250.